Who we are and who controls your data
HELP CELL COMERCIO E ASSISTENCIA TECNICA DE PRODUTOS ELETRONICOS LTDA, CNPJ 08.680.091/0001-65 (the Brazilian company tax number), has a store in Floripa Shopping (Rod. Virgílio Várzea, 587, Saco Grande, Florianópolis, SC, 88054-605). It is the controller of the personal data handled on this website and in the store. This means it decides how the data is used. Contact: [email protected].
What data we collect
We collect only what we need to help you.
Data you give us
Your name, phone number, email, device model, and the message you write in our forms or on WhatsApp.
Data on the device you bring for repair
The iPhone, phone, or computer you leave at the store may hold photos, messages, and other data. Help Cell does not collect this data. The technician opens only what the repair needs.
Browsing data
IP address, browser type, pages visited, and cookies, as described in our cookie policy.
How we use your data
- To answer quote requests and questions, by WhatsApp, phone, or email.
- To repair your device and return it to you, with a warranty.
- To meet legal duties, such as issuing an invoice when one applies.
- To understand how the website is used and improve its content, with your consent when the law requires it.
Legal basis for using your data
We follow the Brazilian General Data Protection Law (LGPD, Law 13.709/2018). Our legal bases are: carrying out a contract, or steps before a contract at your request; meeting a legal duty; legitimate interest (security and better service); and your consent, for measurement and marketing cookies.
Who we share data with
We do not sell personal data. We may share the minimum needed with providers that help run the website and customer service (hosting, email delivery, WhatsApp, and measurement tools) [CONFIRMAR quais ferramentas] and with authorities when the law requires it.
The data on the device you leave at the store
Before you leave your device, make a backup. If the technician needs your lock code to test the repair, it is used only for that, and the device is returned to you without any copy of your data [CONFIRMAR procedimento com o Thiago]. We make a backup or recover data only when you ask us to.
How long we keep your data
We keep data for as long as needed to handle your request, to honor the 90-day warranty [CONFIRMAR], and to meet legal and tax deadlines. After that, we delete the data or make it anonymous.
Your rights as a data subject
At any time, you can ask for: confirmation that we handle your data, access to it, correction, anonymization or deletion, portability, information about who we share it with, and withdrawal of your consent. Write to [email protected] and we will answer within the time set by law.
Data security
We use a secure connection (HTTPS), restricted access to data, and good protection practices. No system is 100% secure. For this reason, if a serious incident happens, we will tell you and the competent authority.
Children and teenagers
This website is not meant for people under 18. Repair requests for a minor's device must be made by a parent or guardian.
Data protection officer (DPO)
Person in charge of data protection: [PREENCHER nome], email [PREENCHER e-mail].
Changes to this policy
We may update this policy. The update date is at the top of the page, and we will announce important changes on the website.