Warranty and data
Authorized or independent repair shop: which one to choose
See what changes between the two types of shop before you take your phone in.
Read the guide
Guides on phone warranty and data
These blog guides on phone warranty and data answer the questions people ask before a repair: what the warranty covers and whether your photos stay. See also the Help Cell warranty.
Guides
Warranty and data guides
Warranty and data
90-day warranty: what it covers and how to use it
Learn what the repair warranty covers and how to use it.
Read the guide
Warranty and data
Will I lose my data when I repair my phone?
Find out which repairs keep your photos and when to make a backup.
Read the guide
Warranty and data
How to recover photos from a broken or dead phone
See what you can try when the phone is broken.
Read the guideQuestions
Frequently asked questions about phone warranty and data
Does repairing at a shop that is not authorized void the warranty?
It depends on the manufacturer's rules and on the type of fault. If the phone is still under the factory warranty, read its terms before you take it to another repair shop.
When does the 90-day count start?
In general, the count starts when you pick up the repaired phone. Check the date on your service receipt.
Will I lose my photos if the screen is replaced?
For a normal screen replacement, no. Photos, contacts and apps stay in the phone's memory, which is not touched.
Does a factory reset help save my photos?
No. A factory reset erases the phone's data. Only do it if your photos are already saved somewhere else.
Want to repair your phone without losing anything?
Send us the model and the problem on WhatsApp and get the repair price.
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