Frequently asked questions about phone repair
Turnaround time, warranty, parts, data and service: the most common questions about Help Cell, answered directly.
Price and turnaround
How much does a phone repair cost at Help Cell?
The price depends on the model and the problem, so Help Cell does not publish a single price. Send the model and what happened on WhatsApp and you get the price for your case. All prices are in reais (R$).
How long does a repair take?
Screen and battery replacements are usually ready in up to 2 hours, while you wait at the store. Motherboard repairs and water-damaged phones take longer, and the technician gives you the time frame after checking the device.
Do I need to book an appointment?
No, it is not required: the store serves customers at the counter in Floripa Shopping. Sending your model on WhatsApp first speeds things up, because you already get the price.
What payment methods does Help Cell accept?
Pix, debit card and credit card, with up to 6 installments with no interest.
Does asking for a price on WhatsApp cost anything?
No. Asking for a price is with no commitment. If the technician needs to inspect the device at the workbench, Help Cell explains how it works before starting.
Warranty and parts
What is the repair warranty?
Help Cell gives a 90-day warranty on the service and on the replaced part, against defects.
What does the warranty not cover?
Drops, liquid and misuse after the repair. See the full list on the warranty page.
Is the part original?
Original, genuine and compatible are different types of parts, with different prices and durability. Help Cell tells you the type of part before you agree to the repair.
Can I bring a part I bought myself?
Please arrange it first on WhatsApp. The 90-day warranty applies to the part that Help Cell installs.
Do I need an invoice?
Keep your service receipt. If you need an invoice (nota fiscal), ask on WhatsApp when you confirm the repair.
Data and privacy
Will I lose the data on my phone during the repair?
In most repairs, such as screen and battery replacements, your data stays on the phone. Even so, it is best to have a backup. Help Cell makes a data backup when the device turns on.
Does Help Cell look at my photos and messages?
No. The technician tests the device functions, such as touch, display and charging, and has no reason to open your content.
Do I need to give my phone passcode?
In many repairs, no. When something needs to be tested that requires unlocking the phone, the technician asks you and tells you first.
Does Help Cell unlock phones?
No. The store does other repair services, but it does not unlock devices.
Water-damaged phones
What should I do if my phone got wet?
Turn the device off, do not charge it and do not use rice. Bring it to the store as soon as possible, because corrosion gets worse over time. See the water-damaged phone page.
Can a water-damaged phone be repaired?
Often yes, and the sooner the device arrives, the better the chances. The technician inspects it, cleans it and tells you what can be repaired. With liquid damage, no result can be promised before the inspection.
Can I dry my phone with a hair dryer?
No. The heat can damage parts and push the liquid further inside. The best thing is to turn it off and take it to a repair shop.
Screen and battery
When should I replace my iPhone battery?
When the phone turns off by itself, does not last long or the battery health is low. The guide when to replace your iPhone battery explains the signs.
How long does a screen replacement take?
Usually up to 2 hours, while you wait at the store. See the iPhone screen replacement page.
Does a cracked screen have to be replaced?
If the glass is cracked but touch and display still work, you can still use the phone. But broken glass can cut you and the crack tends to grow. Help Cell checks your case.
Is the new screen original?
It depends on the model and the part you choose: original, genuine and compatible have different prices and durability. Help Cell explains the options before the repair.
My phone does not charge. What could it be?
It can be dirt in the charging port, a bad cable or charger, the battery or a motherboard fault. Help Cell cleans the contacts as a courtesy, and often that alone solves it.
Brands and models
Which brands does Help Cell repair?
Does Help Cell repair new iPhones?
Yes. The store works on models from the iPhone 7 to the newest one. Send your model on WhatsApp to confirm.
Does Help Cell sell phones?
No. Help Cell only repairs devices. The store has parts and accessories, but it does not sell new, used or refurbished phones.
Is Help Cell an Apple authorized service provider?
No. It is an independent, specialized repair shop, with its own 90-day warranty.
Businesses and tourists
Does Help Cell serve businesses?
Yes. For your company team, Help Cell offers recurring maintenance for devices.
Can I ask for a quote for several devices?
Yes. Send the number and models on WhatsApp or by email to [email protected] and Help Cell replies with a quote.
Does Help Cell serve tourists?
Yes. The website is in Portuguese, Spanish and English, and the store is inside Floripa Shopping, easy to find.
Can I get my phone repaired during a trip?
Yes, for repairs that are ready in a few hours, such as screen and battery. Tell us your travel date on WhatsApp to agree on the time frame.
Store and service
Where is Help Cell?
In Floripa Shopping, at Rod. Virgílio Várzea, 587, Saco Grande, Florianópolis, SC, postal code (CEP) 88054-605. See the Floripa Shopping page.
What are the store hours?
Mon–Sat, 10am–10pm, and Sunday, 2pm–8pm. There is no repair service on Sundays.
Does Help Cell offer pickup and delivery?
Yes. Pickup and delivery is available in the Greater Florianópolis area, for any service, for a fee.
What is Help Cell's WhatsApp number?
The WhatsApp number is +55 48 99110-7381, and the store phone is +55 48 3238-7381. WhatsApp is the fastest way to reach us.
Did not find your question?
Send your question on WhatsApp or see the store contact details.