Mon–Sat, 10am–10pm, at Floripa Shopping · Sunday, 2pm–8pm
Help Cell technician wearing gloves and using a magnifier to repair a phone on the bench

Guides on phone defects and diagnosis

Here you can get answers about phone defects and diagnosis before you repair. Already know the problem? See iPhone screen replacement.

Guides

Defect guides

Questions

Frequently asked questions about phone defects

How long does the repair take?

Screen and battery replacement takes up to 2 hours on most models. Board repair depends on the damage, and the time is agreed after the diagnosis.

Can a phone with a burnt board be repaired?

Sometimes. It depends on the part that was affected. The technician needs to open the phone and test it to give a reliable answer.

Can I clean the charging port with alcohol?

We do not recommend doing this at home. Liquid inside the device can make the problem worse if it runs onto the board.

Can I clean the speaker myself?

Yes, with a soft, dry brush, touching the grille lightly.

Is your phone broken?

Send us your model and get the price.

Read the guides and ask for my repair price
Help Cell is an independent repair shop, not an Apple Authorized Service Provider. We repair your device; we do not sell phones.
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