Help Cell has repaired Android phones in Florianópolis since 2007, at Floripa Shopping. Samsung, Motorola, Xiaomi and other brands: screen and battery replacement in up to 2 hours, board repair, water-damaged phones and more, with a 90-day warranty.
Pick the problem with your device and see how Help Cell fixes it. Tablets and smartwatches are included too.
Battery that drains fast, shuts off on its own or is swollen. Ready in up to 2 hours.
See the repairCracked screen, spots, lines or touch that fails. Ready in up to 2 hours.
See the repairPort that is loose, charges only in one position or does not charge at all.
See the repairPhone that won't turn on, restarts on its own or gets hot for no reason.
See the repairDropped in water, a pool or the sea? Chemical cleaning and testing.
See the repairBlurry photos, shaky camera or the camera won't open.
See the repairThe other person can't hear you, you can't hear them, or the ringtone does not play.
See the repairVolume or power button broken, or no vibration.
See the repairNo signal, no Wi-Fi, Bluetooth failing or SIM not read.
See the repairBack cover cracked, loose or broken, with no other problems.
See the repairTablet with a broken screen, weak battery or that won't charge.
See the repairWatch with a cracked screen, short battery or that won't turn on.
See the repairAndroid runs on many different brands. Each brand has its own page with its models and its specific care.
Galaxy A, S and foldable lines, with screen, battery and board repair.
See the brandMoto E, Moto G, Edge and Razr, the most common at our counter.
See the brandRedmi, Redmi Note, Poco and Xiaomi, with everyday repairs.
See the brandC and numbered lines, with screen, battery and port replacement.
See the brandK and Velvet lines, for people who still use their phone and want to keep it.
See the brandZenfone and ROG Phone, with the evaluation done by a technician.
See the brandPixel from several generations, including the models ending in "a".
See the brandIs your brand not listed here? Send us the model and we will check it.
See the brandFind the repair by the symptom. If your case is not listed, describe the problem on WhatsApp.
| Symptom | Recommended repair | When it applies | Average time |
|---|---|---|---|
| Battery drains fast | Phone battery replacement | Drains quickly, shuts off while charging or the back is bulging | Up to 2 hours |
| Cracked or stained screen | Phone screen replacement | Cracked glass, lines, touch failing or no picture | Up to 2 hours |
| Does not charge | Charging port | After the courtesy cleaning of the contacts, if the problem remains | Agreed at the evaluation |
| Won't turn on or restarts | Phone board repair | Battery and port are fine, but the phone does not respond | Agreed at the evaluation |
| Dropped in water | Wet phone | Contact with water or liquid, especially sea water | Agreed at the evaluation |
| No sound on calls | Phone with no sound | Can't hear or can't be heard | Agreed at the evaluation |
| No signal or Wi-Fi | Phone with no signal | SIM not read, Wi-Fi dropping or Bluetooth failing | Agreed at the evaluation |
| Back cover broken | Back cover | Cracked or loose back cover, with no other problems | Agreed at the evaluation |
From the first message to getting your phone back, in four steps.
Message us on WhatsApp with the brand, the model and what happened to the phone.
We send the price on WhatsApp before you leave home.
Come to Floripa Shopping or ask for pickup in Greater Florianópolis, with a fee.
Screens and batteries are ready in up to 2 hours. You test it at the store and take it home with a 90-day warranty.
Android has many brands and many models. A good repair shop needs to have seen all of them.
Samsung, Motorola, Xiaomi, Realme, LG, Asus and Pixel served by the same team.
Your Android goes back to you the same day, with no weeks of waiting.
A phone that won't turn on is checked on the board before we give any verdict.
Our technicians work in-house and have more than 10 years at the bench.
If the phone does not charge, cleaning the contacts is a courtesy and often fixes it.
Service and replaced parts have a warranty against defects, with everything agreed in advance.
Four common questions at the counter and what to do about each.
Two Androids from different brands almost never use the same screen or battery. That is why the price depends on the exact model.
In Settings, About phone, you will find the model name. Send that name on WhatsApp.
Touch may still work normally, but the crack gets worse over time and can cut your finger. The sooner you replace it, the lower the risk.
Usually a sign of internal screen damage. Read the guide on cracked screen: can I keep using it?
Take off the case and SIM and bring it in right away. Charging a wet phone can burn the board.
What saves the phone is quick chemical cleaning, especially after sea water.
Back cover lifting or screen coming loose: stop using and charging it. See the guide on swollen battery.
A phone that gets very hot while idle may have a battery or board problem. Bring it in to be checked.
The store is inside Floripa Shopping. If you prefer, we can pick up your Android from your home.
Pickup and delivery in Greater Florianópolis, for any service, with a fee.
Message us on WhatsAppReal reviews from people who had their phone repaired at Help Cell, straight from Google.
I love this store, and Matheus's service definitely makes all the difference. He deserves the best rating possible! I recommend the store with my eyes closed and I will happily buy here again. Score: 10000.
Mykael looked after me really well, proactive and attentive. He installed my camera protector and helped me choose a case with care. It was an iPhone 17 Pro Max. Congratulations to the store!
Celio De Melo MatosGoogle review, Feb 2026Efficient service on WhatsApp from Mykael and in the store from Josué. Excellent service! I took my phone in to replace the charging connector, but the technician checked it and, after a cleaning, found that the replacement was not necessary. The store did not charge for the cleaning either. Transparent, honest service and quality work. I recommend Help Cell!
Bruno CamargoGoogle review, Aug 2026The price depends on the brand, the model and the problem. Send the model on WhatsApp +55 48 99110-7381 and Help Cell gives you the price before you leave home.
Up to 2 hours on most models. See the phone screen replacement and the phone battery replacement. Other repairs have a time agreed at the evaluation.
We repair the most common brands, like Samsung, Motorola and Xiaomi, and also Realme, LG, Asus and Pixel. For a brand not on the list, see the page on repair for other brands or send the model on WhatsApp.
Ask about your model on WhatsApp. Help Cell explains which part it uses in each repair and what changes between original, genuine and compatible.
With screen and battery replacement, the data stays on the phone. Even so, make a backup before. Help Cell also does data backup.
Often, yes. Do not turn it on or charge it, and bring it in quickly for chemical cleaning. See the page wet phone and the guide wet phone: what to do.
No. Help Cell is an independent, specialized repair shop, with its own 90-day warranty. If the phone is still under the manufacturer's warranty, check it before having it repaired.
Yes. Pickup and delivery covers Greater Florianópolis, with a fee.
Direct answers for people about to repair their phone.
When you can wait and when it is better to replace it right away.
Read the guide
The step-by-step that improves the chance of saving the phone.
Read the guide
How to recognize the problem and why it should not wait.
Read the guideSend the brand, the model and the problem and get the repair price. Prefer to call? Phone +55 48 3238-7381. Other ways to reach us are on the Help Cell contact page.
Message us on WhatsApp to fix my Android