Wet device
Wet MacBook: the right step-by-step
What to do in the first minutes after liquid is spilled.
Read the step-by-stepMacBook repair
Broken screen, MacBook that got wet, overheats or won't turn on.
See MacBook repair
Apple Repair in Florianópolis: MacBook, iPad and Apple Watch
Help Cell repairs Apple devices in Florianópolis: MacBook, iPad, Apple Watch and AirPods, at our shop in Floripa Shopping. We are an independent, specialized repair shop, with technicians who have more than 10 years at the workbench and a warranty on the repair.
- In-house technicians
- 90-day warranty
- Independent repair shop
Apple range
Which Apple device do you need repaired?
Four device families, each with its own repair page. Pick yours and see what Help Cell does.
iPad repair
Cracked screen, battery that won't hold a charge or iPad that won't turn on.
See iPad repairApple Watch repair
Broken glass, weak battery or a watch that won't charge.
See Apple Watch repairAirPods repair
Earbud with no sound, with crackling, or that has lost battery life.
See AirPods repairMacBook
The most requested MacBook repairs at our shop
The MacBook has more kinds of faults than any other Apple device in this range. These six services are the ones that reach our workbench most, and each one has its own page with the step-by-step.
MacBook screen replacement
Cracked screen, with spots or lines, or no picture at all.
See the repairChemical cleaning for a wet MacBook
Coffee, water or juice spilled on it: the sooner, the better the chance to save it.
See the repairThermal paste replacement
MacBook that gets too hot, makes noise or slows down when it heats up.
See the repairMacBook that won't turn on
Black screen, no sign of life, or one that shuts off on its own.
See the repairMacBook keyboard replacement
Keys that fail, repeat a letter or stop working altogether.
See the repairMacBook battery replacement
Runs out fast away from a power outlet, or the body is lifting up.
See the repairWhich service
How to find the right repair for your Apple device
Find the service by its symptom. The time for each one is agreed at the assessment, and you get the price on WhatsApp.
| Device | Symptom | Recommended service | Time |
|---|---|---|---|
| MacBook | Cracked screen or lines on the screen | MacBook screen replacement | Agreed at the assessment |
| MacBook | Liquid spilled on the keyboard | Chemical cleaning | Agreed at the assessment |
| MacBook | Gets very hot and the fan won't stop | Thermal paste | Agreed at the assessment |
| iPad | Cracked glass or touch not working | iPad screen replacement | Agreed at the assessment |
| iPad | Battery drains fast | iPad battery replacement | Agreed at the assessment |
| Apple Watch | Broken glass or weak battery | Apple Watch | Agreed at the assessment |
| AirPods | One side has no sound or has crackling | AirPods | Agreed at the assessment |
Step by step
How the repair of your Apple device works
From your first message on WhatsApp to pick-up, there are four simple steps.
- 1
You tell us what happened
Send us the device, the model and the problem. A photo of the screen or the damage helps.
- 2
We send you the price
On WhatsApp you get an idea of the price, which is confirmed at the assessment.
- 3
We assess it at the workbench
Bring it to Floripa Shopping, or ask for pick-up in Greater Florianópolis (with a fee).
- 4
You approve and pick it up
We only repair after you say yes. When you pick it up, you check the device with the agreed warranty.
Why Help Cell
Why bring your Apple device to Help Cell
An independent repair shop that explains before it opens the device.
Specialists in board repair
When the device won't turn on, we check the board before talking about replacing parts.
Experience with wet devices
Chemical cleaning for MacBooks and other devices that had contact with liquid.
In-house technicians
Our technicians work here, with more than 10 years of experience.
90-day warranty
The repair is covered against defects, under the conditions agreed beforehand.
Clear about the brand
We are independent, not an Apple Authorized Service Provider. We say so at the start.
Shop inside the mall
You leave the device with us and go shopping or work, during the mall's hours.
Before the repair
What to do with your Apple device before you bring it in
Four simple precautions that stop the fault from getting worse and protect what is inside the device.
Wet MacBook: the first minutes
Turn it off and unplug everything
Hold the power button until it turns off, and remove the charger. Turning on a wet MacBook is what burns the board most often.
Don't use a hair dryer or rice
Heat from a hair dryer can damage parts, and rice does not remove liquid residue. Bring the laptop in as it is.
Data: make a copy when you can
Back up before the repair
For screen and battery repairs your data usually stays on the device, but a copy avoids surprises. If the device still turns on, back it up first.
Password and account
Write down what you need to test the device with us at pick-up, without leaving your account unprotected.
Battery: signs it needs attention
Base or screen lifting
If the MacBook or iPad looks swollen, stop using it and charging it, and bring it in carefully.
Shuts off without warning
A device that turns off while it still has charge usually has a battery at the end of its life.
Heat: when the device gets too hot
Fan always on full speed
On a MacBook, a constant fan noise without heavy use can mean it needs cleaning and new thermal paste.
Slowdown that comes with the heat
If the laptop only freezes after it gets hot, have it checked before the heat damages other parts.
Before you decide
Independent repair shop or Apple Authorized Service Provider: what changes
Help Cell is a specialized, independent repair shop. Here is what that means in practice for your device.
Who we are
We are not an Apple Authorized Service Provider. We repair with our own technicians and our own warranty.
Warranty provided by Help CellDevice under Apple's warranty
If the device is still under the manufacturer's warranty, check its rules before having it repaired elsewhere.
Worth checking firstOut of warranty
Here the conversation is direct: we assess the device, give you the price, and you decide if the repair is worth it.
No obligation to approveThe repair comes with a 90-day warranty, with the conditions explained before the repair.
Where we are
We serve Florianópolis and Greater Florianópolis
Our shop is inside Floripa Shopping. If you prefer, we pick up your device at your home or at work.
Shop at Floripa Shopping
Help Cell, Floripa ShoppingRod. Virgílio Várzea, 587, Saco Grande
Florianópolis, SC, 88054-605
- Mon–Sat, 10am–10pm. Sunday, 2pm–8pm (no repair service).
- WhatsApp +55 48 99110-7381
Pick-up and delivery in Greater Florianópolis, for any service, with a fee.
Message us on WhatsApp or see all contact optionsReviews
What customers say after repairing Apple devices with us
Real reviews from customers, straight from Google.
Matheus looked after me very well! He was super attentive and managed to help me with my phone, which had dirt in the charging port. He fixed it quickly and explained everything clearly. Excellent service!
I love this store, and Matheus's service definitely makes all the difference. He deserves the best rating possible! I recommend the store with my eyes closed and I will happily buy here again. Score: 10000.
Efficient service on WhatsApp from Mykael and in the store from Josué. Excellent service! I took my phone in to replace the charging connector, but the technician checked it and, after a cleaning, found that the replacement was not necessary. The store did not charge for the cleaning either. Transparent, honest service and quality work. I recommend Help Cell!
Bruno CamargoGoogle review, Aug 2026Questions
Frequently asked questions about MacBook, iPad and Apple Watch repair
How much does it cost to repair a MacBook, iPad or Apple Watch?
The price depends on the device, the model and the problem. Send us these details, with a photo if you can, on WhatsApp +55 48 99110-7381, and Help Cell will send you the price. It is confirmed at the assessment.
Is Help Cell an Apple Authorized Service Provider?
No. Help Cell is an independent, specialized repair shop, with its own warranty. If your device is still under Apple's warranty, check Apple's rules before having it repaired. Read the guide on authorized or specialized repair shops.
Will I lose my data during the repair?
For screen and battery repairs, your data usually stays on the device. Even so, back it up before the repair whenever the device still turns on. The details are in the guide on losing data during a repair.
I spilled liquid on my MacBook. Can it still be repaired?
Often, yes, especially when the laptop is turned off right away. Liquid leaves residue that corrodes the board over time, so speed matters. Don't turn it on or charge it, and take it quickly to chemical cleaning for MacBook.
How long does the repair take?
The time depends on the device, the model and the problem. A simple bench repair is quicker than one that needs a specific part or a board check. Help Cell agrees the time at the assessment, before we start, so you can decide with the full information.
Is the part used in the repair original?
Ask about your device on WhatsApp. Help Cell explains which part is used in each repair and what changes between original, genuine and compatible parts.
Do you repair AirPods?
Yes, Help Cell repairs AirPods, Apple's earbuds. Small sound and battery problems usually show up first in AirPods. See the AirPods repair page for the most common faults.
Do you offer pick-up and delivery for my device?
Yes. Pick-up and delivery covers Greater Florianópolis, with a fee.
From our blog
Guides for Apple device owners
Direct answers before you decide on a repair.
Warranty and data
Authorized or specialized repair shop
The differences that matter when you choose where to repair.
Read the comparison
Warranty and data
Can you lose data during a repair?
When the repair touches your data, and how to protect it.
Read how to protect your dataTalk to us
Message us on WhatsApp and get your Apple device repaired
Send us the device, the model and the problem, and get the repair price. Prefer to call? Dial +55 48 3238-7381.
Message us on WhatsApp about my Apple device