MacBook screen replacement
Cracked glass, spots or lines on the image. The replacement gets the laptop back on your desk.
See the repair
MacBook Repair in Florianópolis
Cracked screen, liquid on the keyboard, a laptop that overheats or won't turn on? Help Cell repairs MacBook Air and MacBook Pro at Floripa Shopping, with our own technicians and without replacing your laptop with another one.
- Technicians with more than 10 years at the bench
- Specialists in board repair and liquid damage
- 90-day warranty on the repair
The MacBook repair service at Help Cell fixes MacBook Air and MacBook Pro in Florianópolis: screen replacement, battery replacement, keyboard replacement, chemical cleaning after a liquid spill, thermal paste replacement, and board repair when the laptop won't turn on. The shop is at Floripa Shopping, the technicians work in-house, and you talk to us on WhatsApp to find out what your case needs. The price is set after we know the model and the problem.
What Help Cell repairs on the MacBook
Help Cell repairs the MacBook inside and out, from the screen to the board. This page is the starting point: here you can see which problem goes with which repair, and then go to the repair page that fits your case.
The MacBook is a closed laptop, with parts designed to work together. So the problem you see is not always the real one: a laptop that won't turn on may have a bad battery, a faulty charger, or a short circuit on the board.
Part repair and board repair
Part repair means replacing what broke, such as the screen, battery or keyboard. Board repair means fixing the motherboard, the main board where the processor and the circuits are, and it is usually done with micro-soldering. Help Cell does both, and the assessment shows which one solves your case.
Who Help Cell serves
The shop serves MacBook Air and MacBook Pro owners, companies, and visitors staying in the city. If your team has several laptops, also see our Apple repair service for companies.
What Help Cell is not
Help Cell is an independent repair shop, not an Apple Authorized Service Provider. The shop does not sell MacBooks, new or used, and does not unlock devices. To learn how this affects warranty and how to choose a repair shop, read the comparison between an authorized and a specialized repair shop.
Repairs
The six most requested MacBook repairs
Choose the problem with your laptop and see how the repair works.
Water-damaged MacBook
Coffee, water or soda spilled? Chemical cleaning removes the residue before the board corrodes.
See the repairMacBook thermal paste replacement
Laptop hot, fan loud and locking up. The old paste dries out and stops cooling the processor.
See the repairMacBook won't turn on
Black screen, no light and no response to the charger. The assessment separates battery, charger and board.
See the repairMacBook keyboard replacement
Keys that stop working, repeat letters or get stuck after a liquid spill or heavy use.
See the repairMacBook battery replacement
Battery drains fast, the laptop shuts off on its own or the bottom case is lifting.
See the repairWarning signs
When to take your MacBook to the repair shop
If you recognize one of these six signs, the laptop needs an assessment.
Cracked or spotted screenBroken glass, colored stripes or a dark area that keeps growing.
Liquid spilledEven if it turns on later, the residue keeps working inside.
Won't turn on or won't chargeNo light, no sound and no sign of life when you plug in the charger.
Overheats and locks upHot base, fan at full speed and slowdowns on simple tasks.
Battery drains fastThe laptop only works while plugged in or shuts off by itself.
Bottom case or trackpad liftingIt may be a swollen battery: stop charging it and bring the MacBook in.
Step by step
How the MacBook repair service works
Four steps, from your first message until the laptop is back with you.
- 1
You tell us what happened
Send us the MacBook model and the problem on WhatsApp. If you can, send a photo or a video.
- 2
We suggest the likely repair
Help Cell tells you which repair usually solves it and what needs to be checked at the bench.
- 3
We assess the laptop at the shop
At Floripa Shopping, the technician confirms the problem and gives you the price and the time for your case.
- 4
You approve and pick it up with a warranty
The repair only starts with your OK. At pickup you test the laptop and take the warranty with you.
Scope
What is included in a MacBook repair
What the agreed price covers and what is left out.
Included
- The agreed repair part, when a replacement is needed
- Labor by the Help Cell technician
- Testing of what was repaired before pickup
- 90-day warranty
Not included
- Other problems found only after opening it, without notice and approval
- New damage from a drop or liquid after pickup
- Account unlocking, passcode or activation lock removal
- Reinstalling programs and work files
How much does a MacBook repair cost
The repair price depends on the problem, the model and the part. That is why Help Cell does not publish a single price: send us the model and what happened on WhatsApp, and we will reply with the price for your case.
| Factor | How it affects the price | Example |
|---|---|---|
| Type of problem | Replacing a part is usually simpler than repairing the board. | Replacing the keyboard and redoing the micro-soldering of one component. |
| MacBook model | Parts for newer or larger models usually cost more. | Screen for a MacBook Pro 16 and for a MacBook Air M1. |
| Part quality | Where the part comes from changes its price and how long it lasts. | Battery from a known source and battery with no brand. |
| Time before help | Liquid left for days corrodes the board and makes the repair bigger. | Coffee spilled today and coffee spilled a week ago. |
| Several problems at once | A drop or a liquid spill usually affects more than one part. | Cracked screen and a bent hinge from the same fall. |
What nobody tells you before repairing a MacBook
People who bring in the laptop in a hurry often trip over details that could have been avoided. These are the most common ones.
Common mistakes with a faulty MacBook
Turning on a wet MacBook to see if it works
Powering it on with liquid inside lets current pass through the residue and can burn the board. Turn it off, unplug the charger and bring it in as soon as you can. The step-by-step guide is in MacBook with liquid on the keyboard: steps and chemical cleaning.
Drying it with a hair dryer or rice
Strong heat can damage parts, and rice does not remove the sugar or salt from the liquid. What works is chemical cleaning, done by someone who opens the laptop.
Replacing the battery yourself when the board is damaged
If the laptop won't turn on and the cause is the board, replacing the battery only wastes money. The assessment should come before buying any part.
Checklist: before you bring in your MacBook
Back up your data if the laptop still turns on
A part repair usually does not erase data, but on many models the storage is soldered to the board. If it won't turn on, recovery depends on the case. Read how to avoid losing data during a repair.
Write down the model and what you did before
In the Apple menu, go to About This Mac to see the model name. Also tell us if there was a drop, a liquid spill or a charger swap.
Bring the original charger
Many charging problems are in the charger or the cable. With it in hand, the technician rules out this cause faster.
Comparison: MacBook Air and MacBook Pro
The Air line is the lightest and the Pro has more power for heavy work. For the repair, what changes is the type of part and the care needed, not the attention the shop gives.
| Criterion | MacBook Air | MacBook Pro | MacBook Neo |
|---|---|---|---|
| Models with a page | MacBook Air M1 repair, MacBook Air M2 repair, MacBook Air M3 repair and MacBook Air M4 repair | MacBook Pro 13 repair, MacBook Pro 14 repair and MacBook Pro 16 repair | MacBook Neo repair |
| Type of use | Study, office work and everyday use | Video editing, programming and heavy work | See the model page |
| Heat problem | Gets hot during long tasks if the thermal paste is dry | The fan works harder; dust and old paste make it worse | Assessed case by case |
| How to ask for a price | Model and problem on WhatsApp | Model, screen size and problem on WhatsApp | Model and problem on WhatsApp |
Why Help Cell
Why repair your MacBook at Help Cell
Since 2007 in Florianópolis, at Floripa Shopping since 2012.
Our own labor
The technicians in the shop do the repair. Nothing is outsourced.
Board specialists
When the problem is on the board, the repair is done in the shop itself.
Water-damaged devices
A MacBook with liquid gets fast treatment, before the corrosion spreads.
90-day warranty
Read what it covers on the 90-day warranty page.
Shop inside the mall
You leave the laptop with us and take care of the rest of your day, with long opening hours.
Service in 3 languages
Portuguese, Spanish and English, for visitors passing through the city.
Your model
Choose your MacBook model
Open the page for your model and see its repairs and care tips.
Where we are
We serve Florianópolis and Greater Florianópolis
The shop is inside Floripa Shopping. If you prefer, we can pick up your MacBook.
Shop at Floripa Shopping
Help Cell, Floripa ShoppingRod. Virgílio Várzea, 587, Saco Grande
Florianópolis, SC, 88054-605
- Mon–Sat, 10am–10pm. Sunday, 2pm–8pm (no repair service on Sundays).
- WhatsApp +55 48 99110-7381
Pick-up and delivery in Greater Florianópolis for any service, with a fee.
Message us on WhatsAppReviews
What customers say about their MacBook repair
Real reviews from Help Cell customers, straight from Google.
Mykael looked after me really well, proactive and attentive. He installed my camera protector and helped me choose a case with care. It was an iPhone 17 Pro Max. Congratulations to the store!
Celio De Melo MatosGoogle review, Feb 2026I love this store, and Matheus's service definitely makes all the difference. He deserves the best rating possible! I recommend the store with my eyes closed and I will happily buy here again. Score: 10000.
Efficient service on WhatsApp from Mykael and in the store from Josué. Excellent service! I took my phone in to replace the charging connector, but the technician checked it and, after a cleaning, found that the replacement was not necessary. The store did not charge for the cleaning either. Transparent, honest service and quality work. I recommend Help Cell!
Bruno CamargoGoogle review, Aug 2026Questions
Frequently asked questions about MacBook repair
How much does a MacBook repair cost?
It depends on the problem, the model and the part. Send us the model and what happened on WhatsApp +55 48 99110-7381 and Help Cell will reply with the price for your case.
How long does a MacBook repair take?
The time depends on the problem and the part. Replacing a part is usually faster than repairing the board. Help Cell gives you the time for your case at the assessment.
Will I lose the files on my MacBook?
For a screen, battery or keyboard replacement, your files stay on the laptop. Even so, make a backup first if it still turns on. If it won't turn on, recovery depends on the problem. Help Cell also does data backup.
Liquid spilled on my MacBook. What do I do?
Turn it off right away, unplug the charger and do not try to turn it on again. Bring the laptop in as soon as you can for chemical cleaning, because the residue corrodes the board over the following days. See the step-by-step guide for a wet MacBook.
Is Help Cell an Apple Authorized Service Provider?
No. Help Cell is an independent, specialized repair shop. This means the repair is not done through Apple's network, and Help Cell gives its own warranty, of 90 days.
Can a MacBook that won't turn on be repaired?
In many cases, yes. It can be the battery, the charger or the board, and only the assessment tells them apart. See the page for MacBook won't turn on.
Does Help Cell sell MacBooks or take mine as a trade-in?
No. The shop only repairs. It does not sell MacBooks, new or used, and it does not buy or trade in devices.
Do you also repair iPad and Apple Watch?
Yes. See the page for iPad repair and the one for Apple Watch repair. The shop also repairs AirPods.
Do you pick up the MacBook at my home?
Yes. Pick-up and delivery covers Greater Florianópolis, for any service, with a fee.
Other services
Other Apple devices Help Cell repairs
If the problem is with another Apple device, see its page.
iPad repair
Screen, battery and charging port for the iPad and other tablets.
See the serviceApple Watch
For a watch with a cracked screen or a weak battery, see Apple Watch repair.
See the serviceAirPods
Earbuds with low sound or a charging fault? See the AirPods repair service.
See the serviceTalk to us
Tell us what's wrong with your MacBook
Send us the model and what happened and get advice from Help Cell. Prefer the phone? Call +55 48 3238-7381 or see the contact page to message us on WhatsApp.
Message us about my MacBook on WhatsApp