Any service in the store
Pickup works for screens, batteries, boards and our other repairs.
Phone repair with pickup and delivery in Florianópolis
No time to visit the store? Help Cell picks up your device, repairs it at our workbench in Floripa Shopping and returns it ready across Greater Florianópolis, with the fee agreed before we go.
- Works for any service in the store
- Repaired by our own technicians
- 90-day warranty on the repair
Help Cell's phone repair with pickup and delivery takes the repair to you: we arrange to collect your device, fix it at our workbench in Floripa Shopping and return it ready to use. It covers Greater Florianópolis and any service in the store, with a fee that WhatsApp tells you before you agree.
What Help Cell's pickup and delivery service is
Pickup and delivery is the service where you don't have to go to the store: the device leaves your home or office, goes through the repair and comes back to the same place. It is a way to get phone repair with delivery without giving up a workbench repair shop with a physical store and technicians with more than 10 years of experience.
The repair itself does not change. What changes is the route: instead of dealing with traffic, parking and a queue, everything is arranged on WhatsApp.
Who benefits most from pickup and delivery
It helps people who work office hours, people who live far from Saco Grande, people without a car and people who can't leave home. It also helps managers who look after a team's devices and want to sort everything out without taking anyone away from work.
What pickup and delivery is not
It is not a service for buying, exchanging or selling devices: Help Cell does not sell phones. It is also not a repair done at your door. The device goes to the store, is repaired by our technicians and only then comes back to you.
Fee: why it exists
The fee covers the trip there and back. It is not part of the repair price. It is told to you before any pickup, together with the repair price, so you can decide with no surprises.
Situations
When it makes sense to request a device pickup
If you recognize one of these six situations, pickup and delivery is usually the most practical option.
Tight scheduleYou work during the store's opening hours and can't stop by.
I live far from the mallSão José, Palhoça or Biguaçu, with a long trip to Saco Grande.
Broken screen and no carDriving or getting a ride with a broken phone is a hassle.
Device that won't turn onWithout maps or a ride-hailing app, leaving home is hard.
Several devices from one teamOne pickup covers the phones and tablets of a company.
Busy day or a tripYou agree on the return for when you are back home.
Step by step
How the pickup and delivery repair works
Four steps, from your first message on WhatsApp to the device back in your hands.
- 1
You tell us what happened on WhatsApp
Send the device, the model, the problem and the neighborhood where we will pick it up.
- 2
We agree on the price, the fee and the time
Help Cell tells you the repair price, the pickup fee and when we will come by.
- 3
The device goes to our workbench
Our technicians check and repair it at Floripa Shopping. If they find another fault, we tell you before going ahead.
- 4
We return it repaired and tested
You get the device at the agreed address and check that it works, with warranty.
Scope
What pickup and delivery includes
What is covered by the agreement and what is not.
Included
- Pickup of the device at the agreed address
- Repair by Help Cell technicians, at the store
- Return of the repaired device
- 90-day warranty on the repair
Not included
- The repair price, which is agreed separately
- Repair done at your home or office
- Buying, exchanging or selling devices
- Unlocking devices
How much pickup and delivery costs
The cost has two parts: the repair price, which depends on the device and the fault, and the pickup and delivery fee, which depends on the trip. Help Cell does not publish any figures here: you ask on WhatsApp and get both pieces of information before you decide.
| Factor | How it affects the cost | Example |
|---|---|---|
| Distance | The farther from Floripa Shopping, the higher the trip cost usually is. | An address in Saco Grande and another one in Palhoça. |
| Number of devices | Several devices at the same address can be picked up together. | Three phones from one office, in a single pickup. |
| Type of device | A MacBook needs more careful handling in transit than a phone. | Pickup of a MacBook and an iPhone. |
| Agreed time | The pickup has to fit the schedule of both the driver and the customer. | Late afternoon, after work. |
| Service to be done | The return time follows how long the repair takes. | A screen replacement and a board repair. |
What nobody tells you before sending your device for pickup
When you hand your phone to someone else, you want to be sure nothing gets lost on the way. These steps are simple and apply to any repair shop that picks up devices.
Common mistakes when requesting pickup and delivery
Handing over the device without agreeing on the price and fee
Confirm both in writing on WhatsApp before the pickup. That way the conversation is recorded and nobody is caught by surprise.
Sending a case, SIM card or memory card along without saying so
Remove what is personal or tell us what is going with the device. Fewer items in the package means less chance of confusion when it comes back.
Forgetting to describe the full fault
Tell us everything the device does that seems strange, even the small details. The clearer the description, the more accurate the first answer.
Checklist: before the pickup
Make a backup if the device still turns on
The repair usually keeps your data, but a backup protects you from surprises. See how phone data backup works at Help Cell.
Write down the model and the problem
On a phone, the model name is in Settings, in the device information section. With it, the store can quote the price without seeing the device.
Agree on who hands over and who receives
If you won't be at the address, tell us who will receive the device and the lock code, if the store needs it.
Comparison: going to the store or requesting pickup
Both options lead to the same repair. The choice comes down to time and convenience, and you can switch between them for each service.
| Criteria | Going to the store | Pickup and delivery |
|---|---|---|
| Travel | You go to Floripa Shopping | We collect the device at your address |
| Fee | None | There is a fee, told to you beforehand |
| Waiting at the store | Screen and battery are ready within 2 hours, while you wait | You get the device back at the agreed time |
| Fault assessment | Talk to the technician on the spot | Talk through WhatsApp |
| Warranty | 90-day warranty | The same 90-day warranty |
Why Help Cell
Why request pickup and delivery from Help Cell
In Florianópolis since 2007, at Floripa Shopping since 2012.
Our own technicians
Repairs are done by our own team. Nothing is outsourced.
90-day warranty
It covers the device returned through pickup and delivery.
Board repair specialists
If the fault goes deeper, the assessment shows it before any repair.
A real physical store
A 100 m² store inside the mall, open Monday to Saturday.
Contact cleaning as a courtesy
If the phone won't charge, cleaning the contacts is a courtesy.
Where we pick up: Florianópolis and Greater Florianópolis
Pickup and delivery covers Florianópolis and Greater Florianópolis, including São José, Palhoça and Biguaçu. If your address is elsewhere in the region, ask on WhatsApp before giving up.
Residents and companies
For people who live in the region, pickup and delivery saves the trip to the mall. For companies, the same pickup brings in the team's devices; see our priority service for companies.
Tourists staying on the island
If your phone broke during your stay, a pickup from your hotel or inn can save your trip. Read our guide my phone broke on a trip, written for people who are just passing through.
Where we are
Prefer to visit the store? Help Cell is at Floripa Shopping
Pickup is optional: you can also bring the device straight to our workbench.
Store at Floripa Shopping
Help Cell, Floripa ShoppingRod. Virgílio Várzea, 587, Saco Grande
Florianópolis, SC, 88054-605
- Mon–Sat, 10am–10pm. Sunday, 2pm–8pm (no repair service).
- WhatsApp +55 48 99110-7381
Payment by Pix, debit or credit card in up to 6 installments with no interest.
Arrange a pickup or a visit on WhatsAppReviews
What Help Cell customers say
Real reviews from customers, straight from Google.
I love this store, and Matheus's service definitely makes all the difference. He deserves the best rating possible! I recommend the store with my eyes closed and I will happily buy here again. Score: 10000.
Efficient service on WhatsApp from Mykael and in the store from Josué. Excellent service! I took my phone in to replace the charging connector, but the technician checked it and, after a cleaning, found that the replacement was not necessary. The store did not charge for the cleaning either. Transparent, honest service and quality work. I recommend Help Cell!
Bruno CamargoGoogle review, Aug 2026They replaced my phone battery the same day even though it was an older model, and they also worked hard to find and apply a screen protector. Everything came out right, they do a great job with good service from the whole team.
Cristina RubyGoogle review, Jun 2026Questions
Frequently asked questions about pickup and delivery
How much does pickup and delivery cost?
There is a travel fee, added to the repair price. Send the device and the address on WhatsApp +55 48 99110-7381 and Help Cell will tell you both prices before the pickup.
Which cities do you serve?
Florianópolis and Greater Florianópolis, which includes São José, Palhoça and Biguaçu. If your address is outside this list, ask on WhatsApp to see if we can arrange it.
Will I lose the data on my device?
For most repairs, such as screen and battery, the data stays on the device. Even so, make a backup first if it still turns on. Learn more in Will I lose my data when I repair my phone?
What happens if the fault is bigger than what I described?
Help Cell tells you on WhatsApp before doing anything extra. You decide whether to go ahead at the new price or ask for the device back.
Is there a warranty on the device that comes back from pickup?
Yes. The repair has the same 90-day warranty as devices brought to the store. It does not cover drops, liquid or misuse after the repair.
How long does it take from the request to the return?
It depends on the repair: screen and battery are ready within 2 hours at the workbench, and other services have a time given at the assessment. The pickup and return times are agreed on WhatsApp.
Does pickup work for MacBook, iPad and Apple Watch?
Pickup and delivery works for any service in the store, from phones of all brands to MacBook, iPad and Apple Watch. Help Cell is an independent repair shop, not an Apple authorized service provider.
My charging cable doesn't fit. Do I need to request a pickup?
Maybe not: it is often dirt on the contacts, and cleaning is a courtesy from Help Cell. See Cable doesn't fit or phone won't charge: cleaning or replacement before you decide.
Other services
Other services that go well with pickup and delivery
Use the pickup to fix more than one thing on the same device.
Cell phone data recovery
Photos and contacts from a device that no longer opens.
See how data recovery worksPhone reset and formatting
Slow or freezing device: see how phone formatting works.
See how formatting worksPhone screen protector
Screen protector installation to protect your new screen.
See the screen protector installationCharging port cleaning
Loose cable or charging that fails, with cleaning as a courtesy.
See the charging port cleaningData backup
A safety copy before the device leaves your home.
See how the backup worksSoftware update
An updated system and a device working as it should.
See how the update worksSupport guides about pickup and delivery
Talk to us
Request a pickup for your device in Greater Florianópolis
Send us the device, the problem and your neighborhood and get the repair price and the pickup fee. Prefer the phone? Call +55 48 3238-7381 or see how to reach us on WhatsApp.
Request pickup for my device on WhatsApp