Keyboard
MacBook keyboard replacement when the keys stop working.
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MacBook Neo repair in Florianópolis: screen and battery
Cracked screen, a battery that won't hold a charge or a laptop that won't turn on? Help Cell repairs the MacBook Neo at Floripa Shopping, with our own technicians and a 90-day warranty. Help Cell is independent, is not an Apple authorized service and does not sell laptops.
- Quick check at the counter
- 90-day warranty
- Our own technicians since 2007
Help Cell does MacBook Neo repair in Florianópolis, at Floripa Shopping: screen replacement, battery replacement, keyboard, won't turn on, liquid spill and thermal paste. The price and time of each repair are agreed on WhatsApp, after you send us what happened. Help Cell repairs the MacBook Neo; we do not sell laptops.
Repairs
MacBook Neo repairs at Help Cell
Choose the repair and ask for the price on WhatsApp, with the problem your MacBook Neo has.
| Repair | What is included | Time | Price |
|---|---|---|---|
| Screen replacement | New screen, labor and testing | Agreed at the assessment | Ask on WhatsApp |
| Battery replacement | New battery, labor and testing | Agreed at the assessment | Ask on WhatsApp |
| Keyboard | New keyboard and testing of every key | Agreed at the assessment | Ask on WhatsApp |
| Won't turn on | Diagnosis and repair | Agreed at the assessment | Ask on WhatsApp |
| Wet MacBook | Chemical cleaning and testing | Agreed at the assessment | Ask on WhatsApp |
| Thermal paste | Cleaning and new paste | Agreed at the assessment | Ask on WhatsApp |
MacBook Neo screen replacement
The MacBook Neo has a 13-inch IPS display with a resolution of 2408 by 1506 pixels, according to Apple's tech specs. If the glass cracked, the image is stained or lines appeared, the repair is replacing the whole screen assembly.
Until the screen is replaced, avoid closing and opening the laptop with force: broken glass can give way and reach the inside. See how the MacBook screen replacement service works.
MacBook Neo battery replacement
Apple says the MacBook Neo has a 36.5 watt-hour battery, with up to 11 hours of wireless web browsing. When it drains in a few hours, shuts off at the wrong time or the base is swollen, it is worth getting it checked for a replacement.
If the laptop's base is lifted or the trackpad is pressed up, stop using it and bring it to the store. Learn about the MacBook battery replacement service.
At the counter
Common MacBook Neo problems
The defects that most often lead someone to look for a laptop repair like this one.
Battery that drains fastDrains in a few hours or shuts off with charge left.
Cracked screenThe glass cracks or the image disappears in part of the screen.
Won't chargeThe cable connects, but no power gets in.
Faulty keyboardKeys that don't respond after a fall or liquid.
Specs
What to know about the MacBook Neo before the repair
These details from Apple's tech specs help identify your device when you ask for a price.
| Item | How it is on the MacBook Neo |
|---|---|
| Processor | A18 Pro chip |
| Screen | 13-inch, IPS |
| Battery | 36.5 watt-hours |
| Memory and storage | 8 GB, with a 256 GB or 512 GB SSD |
| Ports | Two USB-C ports and one headphone jack |
| What to tell us when you bring it in | Tell us the problem and whether it fell or got liquid on it |
Step by step
How your MacBook Neo repair works
- 1
Tell us the problem on WhatsApp
Tell us what happened and whether it fell or got wet.
- 2
We agree on the part and price
Help Cell replies with the price of the repair.
- 3
We repair it in the store
Our technical team does the repair at Floripa Shopping.
- 4
You test it and take it home with a warranty
You check the laptop and take it home with a 90-day warranty.
Services
Other services for your MacBook Neo
Each defect has its own page with the step-by-step repair.
Won't turn on
MacBook won't turn on: diagnosis and repair.
See the modelThermal paste
Thermal paste replacement so the laptop doesn't overheat.
See the modelQuestions
Frequently asked questions about MacBook Neo repair
How much does a MacBook Neo screen replacement cost?
The price depends on the condition of the screen and the part. Send us the problem on WhatsApp +55 48 99110-7381 and Help Cell will send you the price.
How long does a MacBook Neo battery replacement take?
The time is agreed at the assessment, because it depends on the part and the condition of the device. Help Cell tells you before we start.
Will I lose my files in the repair?
Screen, battery and keyboard replacements do not touch your files. Even so, make a backup first if the laptop still turns on.
My MacBook Neo got wet. What do I do?
Turn it off, do not charge it and bring it in as soon as you can. The longer the liquid stays on the board, the higher the risk of oxidation. Help Cell does the chemical cleaning of a wet MacBook.
Is Help Cell an Apple authorized service?
No. Help Cell is an independent repair shop, with technicians who have more than 10 years of experience, and offers a 90-day warranty.
Does Help Cell sell the MacBook Neo?
No. Help Cell only repairs devices and does not sell laptops or cell phones.
Other models
Other MacBook models
See repairs for nearby models too.
MacBook Air M3
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See repairs for MacBook Air M4.
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See repairs for MacBook Pro 16.
See the modelGoogle reviews
What customers say on Google
“Efficient service on WhatsApp from Mykael and in the store from Josué. Excellent service! I took my phone in to replace the charging connector, but the technician checked it and, after a cleaning, found that the replacement was not necessary. The store did not charge for the cleaning either. Transparent, honest service and quality work. I recommend Help Cell!”
Bruno Camargo★★★★★5-star Google review, Aug 2026“Matheus looked after me very well! He was super attentive and managed to help me with my phone, which had dirt in the charging port. He fixed it quickly and explained everything clearly. Excellent service!”
See all reviews on Google. Original review in Portuguese, translated.
Get the price for your MacBook Neo
Tell us what's wrong with your laptop and get the repair price.
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